Secure assistance protocol


1. Before the arrival

All guests leaving for the islands of the Gulf of Naples will be required to arrive at the port of embarkation at least 1 hour before the scheduled departure in order to proceed with the temperature measurement and any other preventive measures envisaged. It is mandatory to book the transfer service from the port to the hotel. Access to the minivan will not be allowed to people who are not part of the same family. Identification documents sent before customers arrive.

2. Arrival at the hotel

At the entrance of the Resort there will be a thermoscanner that will detect the temperature of all arriving guests. Guests with body temperatures above 37.5 ° will not have access to the Resort and will immediately undergo a medical examination by the facility’s medical director.

3. Check In

Check-in distance between non-family members is required. Telephone contact from at least one family member will also be required.

4. Common areas

Obligation to wear a mask for all guests when traveling between the various areas of the hotel.

5. Restaurants

Compulsory booking of all catering services with indication of the names of all table occupants.
The safety distance between the tables will be maintained in all restaurants.

6. Meals

For the breakfast service, a buffet will be available for display only. Guests can choose the products on display by indicating their preference to the staff once seated at the table. The lunch and dinner service will be only a la carte.

7. Fitness

Maximum 6 people are allowed access to the fitness area at a time and all equipment will be sanitized after each use. Obligatory to keep the mask except during the execution of the exercises during which a distance of at least 2 meters from other guests must be kept.

8. Rooms

Daily cleaning and disinfection is provided for all rooms as per Government provisions. At the departure of the guests a complete sanitation with Hydrogen peroxide will be provided.

9. Beach/swimming pool service

The sunbeds and umbrellas will be placed at a safety distance of at least 1.5 m for a total of at least 10 m2 per umbrella

10. SWIMMING POOL

Access to the pools will be allowed up to the limit of: 7 m2 per person for the outdoor swimming pool (maximum capacity 20 people) – 4 m2 for the thermal pools (maximum capacity 10 people).

11. SPA

the customer is obliged to wear a certified mask inside the spa, during the spa treatments, inside the gym (except during the execution of the exercise, ensuring the distance of 2m) and swimming pool (except the permanence in the water ensuring the distance of 4mq). Reservations are required for all services and treatments. The use of the Turkish bath is forbidden while the Sauna will be allowed upon reservation.

12. check-out

The guest will be invited to request the viewing of the account the day before departure. At check-out the safety distance must be maintained both with the reception staff and with any other guests waiting.


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