Secure assistance protocol

1. Before the arrival

It is mandatory to book the transfer service from the port to the hotel. Access to the minivan will not be allowed to people who are not part of the same family.

2. Check In

Check-in distance between non-family members is required. Telephone contact from at least one family member will also be required.

3. Common areas

Obligation to wear a mask for all guests when traveling between the various areas of the hotel.

4. Restaurants

Compulsory booking of all catering services.

5. Meals

For the breakfast service, a buffet will be available for display only. Guests can choose the products on display by indicating their preference to the staff once seated at the table. The lunch and dinner service will be only a la carte.

6. Fitness

Maximum 6 people are allowed access to the fitness area at a time and all equipment will be sanitized after each use. Obligatory to keep the mask except during the execution of the exercises during which a distance of at least 2 meters from other guests must be kept.

7. Rooms

Daily cleaning and disinfection is provided for all rooms as per Government provisions. At the departure of the guests a complete sanitation with Hydrogen peroxide will be provided.

8. Beach/swimming pool service

The sunbeds and umbrellas will be placed at a safety distance of at least 1.5 m for a total of at least 10 m2 per umbrella

9. SPA

the customer is obliged to wear a certified mask inside the spa, during the spa treatments, inside the gym (except during the execution of the exercise, ensuring the distance of 2m) and swimming pool (except the permanence in the water ensuring the distance of 4mq). Reservations are required for all services and treatments. The use of the Turkish bath is forbidden while the Sauna will be allowed upon reservation.


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